FAQS
We want your event planning experience to be smooth and stress-free. Below are answers to our most common rental, delivery, and booking questions.
GENERAL QUESTIONS
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Q: What types of events do you service?
A: We provide rentals and decor for weddings, birthday parties, baby showers, bridal showers, corporate events, galas, anniversaries, and more.
Q: Do you have a minimum order requirement?
A: Yes, we typically require a minimum order depending on the event size and delivery location. Please contact us for details based on your event.
Q: How far in advance should I book?
A: We recommend booking at least 4–8 weeks in advance to secure your preferred items, especially during peak seasons. We’ll always do our best to accommodate last-minute bookings if inventory allows.
Q: Do you offer custom styling or theme-based decor?
A: Yes! We offer customized styling to match your event’s theme, color palette, or concept. We’ll go over everything during your consultation.
Q: Can I come see the items in person before booking?
A: Not at the moment. However, we’re happy to send you detailed photos or videos of the inventory you're interested in.
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Q: Do you work with event planners?
A: Absolutely! We enjoy collaborating with planners, coordinators, and other vendors to bring your vision to life.
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PAYMENT & POLICIES
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Q: How do I book SKS Events for my event?
A: Fill out our [Request a Quote Form] or contact us directly. A 30–50% deposit is required to secure your booking.
Q: What forms of payment do you accept?
A: We accept credit/debit cards, Zelle, bank transfers, and cash.
Q: What is your cancellation policy?
A: Deposits are non-refundable. Cancellations made within 14 days of the event may incur additional charges. Please review our full Rental Agreement for details.
Q: Can I make changes to my rental order after booking?
A: Once the initial booking and payment are completed, you’re rentals are confirmed. Clients may only add items to the reservation, subject to the same terms, after the initial booking is confirmed.
DELIVERY, PICKUP & POLICIES
Q: Do you deliver and set up the rentals?
A: Yes! We offer full delivery, setup, and teardown services. Fees vary based on location, access, and rental size.
Q: Do you offer same-day pickup after the event?
A: Yes. Same-day or next-day pickup can be arranged. Late-night pickups (after midnight) may incur an additional fee.
Q: Do you deliver outside Philadelphia?
A: Yes, we do! Additional fees may apply depending on the distance.
Q: When will my rentals be delivered?
A: Deliveries are typically scheduled 1–2 hours before your event start time. We ask for your exact start time to ensure timely delivery.
Q: What is the delivery window?
A: Delivery is expected within a 30-minute window before or after the scheduled time. If we anticipate being more than 30 minutes late, you will be notified.
Q: Can I pick up my rentals instead of using delivery?
A: No, we do not allow self-pickup at this time. Delivery and pickup are handled by our team.
Q: Are there any delivery access restrictions?
A: Yes. We deliver to ground or first-floor locations only. Stairs or difficult access may result in additional fees.
Q: What if my event is outdoors and it's raining?
A: If your event is outdoors and rain is expected, we will offer to deliver indoors or reschedule. We do not offer refunds due to weather.
Q: What if the rentals need electricity?
A: Please ensure access to a working electrical outlet within 5 feet of the setup area. This applies to items like LED letters or lighting.
LATE FEES, DAMAGE & PAYMENT
Q: What happens if I pay late?
A: Payments not received at least 5 days before the event incur a $30 late fee. If payment is not completed 3 days prior, your reservation may be canceled.
Q: Are there fees for early or late service times?
A: Yes. Deliveries before 8:00 AM or pickups after 12:00 AM will incur additional fees. Difficult delivery access may also lead to added charges.
Q: What if something gets damaged or lost?
A: You will be charged 5x the rental cost for any lost or damaged items. A valid debit/credit card must be provided for security.
Q: Will I be notified about any damage fees?
A: Yes. We will assess and notify you of any fees before processing payment. Visible damage will be
documented with photos whenever possible.
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